Straight answers to common questions.

Almost. If it is legally manufactured and importable, we can source it — from medical equipment to consumer goods. Restricted or regulated items (pharmaceuticals, certain chemicals, telecoms gear) are assessed case by case, and we flag compliance requirements at consultation stage before anything is ordered.

Yes. Through LCL sea freight and consolidation we regularly handle first orders of a few hundred units, and we negotiate factory MOQs down where the product justifies it. You do not need container-scale volume to start.

Every supplier passes our five-check verification — registration, factory confirmation, licences, risk assessment and a written report — before you commit. For significant orders we add an on-site factory audit. Details are on the Supplier Verification page.

Absolutely. Verification and inspection are available standalone — many clients first come to us to check an Alibaba or trade-fair supplier before paying a deposit.

Yes — OEM and private label is a core service: product development, tooling, branded manufacture, custom packaging and IP-aware agreements with the factory.

Depending on the project: a sourcing service fee, a percentage of order value, or a fixed project rate for defined scopes like a factory audit. You get a clear, itemised quote before anything starts — and the negotiation savings we win frequently exceed our fee.

Yes — the first consultation, feasibility check and quotation cost nothing and carry no obligation.

We will tell you honestly. If your target is achievable we negotiate to reach it; if it is not realistic for the quality you need, we show you the numbers and the nearest achievable option rather than quietly cutting quality to hit a number.

Either structure works. Many clients pay suppliers directly against our negotiated contract; others prefer one consolidated payment through Xelvora covering goods, freight and fees. We recommend the structure that best protects you for the specific order.

Air freight: typically 1–2 weeks door to door. Sea freight: typically 6–10 weeks depending on origin — Turkey and the UAE are fastest to Lagos, East Asia the longest. Your quotation carries committed dates for your specific route.

Yes — HS classification, Form M/PAAR processing, duty management and port clearance are part of the end-to-end service, handled by people who do it daily.

Yes. Every order follows our 11-step tracked process with scheduled status updates, and freight legs carry standard tracking references you can check yourself.

Yes — last-mile delivery covers all of Nigeria, with proof of delivery and sign-off documentation. West African delivery is available on request.

They do not ship. The factory reworks or replaces at their cost — that is what our negotiated contract terms exist for — we re-inspect, and only passing goods get booked onto a vessel.

Yes — a written pass/fail report, photo evidence, defect counts by class and AQL result at every inspection stage, plus a witnessed container-loading record with seal numbers.

AQL sampling under ISO 2859, benchmarked against the physical sample you approved before production. Acceptance thresholds for critical, major and minor defects are agreed with you in advance.

Air-freight projects: commonly 3–6 weeks end to end. Sea-freight projects: commonly 8–14 weeks. Repeat orders skip the first six process steps and run dramatically faster.

Three things: approve the supplier, approve the sample, and sign off delivery. Everything between those checkpoints is our job — you get reports, not homework.