Terms of Service

1. These terms

These Terms of Service govern your use of this website and, at a general level, your engagement of Xelvora Global Sourcing Ltd. (“Xelvora”). Specific projects are governed by the individual quotation and agreement you sign for that project; where the two differ, the signed agreement wins.

2. Our services

Xelvora provides sourcing, procurement, supplier verification, quality inspection, freight forwarding, customs clearance and related supply chain services. Descriptions on this website are informational; the binding scope of any engagement is defined in your quotation.

3. Quotations and pricing

• Consultations, feasibility checks and quotations are free and carry no obligation.
• Quotations are valid for the period stated on them (typically 14 days) — exchange rates and freight markets move.
• Prices, duties and freight charges in a quotation are itemised; there are no hidden fees.

4. Timelines

Lead times published on this website are typical ranges from real operations, not guarantees. Committed dates appear in your quotation. International logistics carries inherent variability (port congestion, customs queries, weather); where delays occur, we tell you promptly and manage the recovery.

5. Payments

Payment structures (direct to supplier against our negotiated contract, or consolidated through Xelvora) are agreed per project and documented before any payment is due. We will never ask you to pay into an account that does not match our documented company details — verify unexpected payment instructions by phone before acting.

6. Inspections and quality

Where quality inspection is part of your engagement, goods are inspected against the specification and approved sample. Goods that fail inspection are reworked or replaced before shipping. Claims for defects discovered after delivery are handled per the inspection terms in your agreement.

7. Liability

To the extent permitted by law, Xelvora’s liability under an engagement is limited to the fees paid to Xelvora for that engagement. We are not liable for indirect or consequential losses. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Intellectual property

Content on this website belongs to Xelvora. Designs, specifications and brand assets you provide for OEM or private-label projects remain yours, and we contract manufacturers accordingly.

9. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and disputes are subject to the jurisdiction of Nigerian courts, unless your project agreement specifies otherwise.

10. Contact

Questions about these terms: info@xelvoraglobal.com.